Shop FAQ
I forgot my log-in/password information
Please Contact Us with a description of your issue. For security purposes, you will be asked security questions to confirm your identity.
What are acceptable forms of payment?
We currently accept all major credit cards; Visa, MasterCard, and American Express.
What shipping couriers do you use?
Shipping methods will vary by the vendor from which products are offered. We also provide online tracking information for your order. Shipping costs vary by product weight, packaging, zip code and shipping method. All are calculated automatically via the store website.
IMPORTANT: Please double-check the address entered for shipping location. It should be entered exactly how it is shown on your regular mail.
Do free shipping promotions apply to all states and international orders?
Free ground shipping promotions (unless otherwise specified) apply to orders shipping to locations within the continental United States (excluding Alaska & Hawaii) & Canada.
I did not receive a confirmation on my order or its delivery information.
Make sure any mail from Anytime Fitness is approved in your email to avoid it showing up in your junk mail. Check any junk mail folders for any emails from ShopAnytimeFitness@bdainc.com. If you are sure you have received nothing, please contact Customer Service for further assistance.
My order is shown as delivered but I have not received it.
Depending on the type of shipping picked, simple mistakes can occur like accidental delivery to a neighbor. If not, please Contact Us with your inquiry.
I ordered the wrong item(s)/quantity
Please Contact Us regarding your order as soon as possible and state your order number in the subject line to allow us to look up your order quickly.
I received an incorrect order, or I did not order these items.
If you receive an order that was not placed by anyone at that household, please Contact Us with any questions and inquiries.
What is your warranty?
Anytime Fitness will replace any defective item(s) within the 1st 60 days after the purchase date. Postage will be charged to the client for orders older than 30 days.
What is your refund/returns policy?
At Anytime Fitness, we want you to be satisfied with your retail purchase. If you are not completely satisfied with your purchase, initiate a return request via The Anytime Fitness Store (under “My Account”) within 14 days of receipt.
If you have additional questions regarding a return please Contact Us for additional information.
Items purchased at a local gym are not returnable to the online store. You must contact the specific gym location in which the items(s) were purchased.
Customer Support Contact Information
Our customer service representatives are available to answer your questions.
Hours of Operation: Monday – Friday, 7:00 a.m. – 7:00 p.m. PST
Toll Free Phone Number: 1-888-563-5160
Email: ShopAnytimeFitness@bdainc.com
We appreciate your business and hope that you will shop Anytime Fitness again soon.